Fluent Telecommunication Support

On Premise Phone Systems

An on-premise phone system, as its name suggests, is located in your office or on your business premises. This is a private telephone network, so you’re in control, while any user of the phone system can communicate internally and externally. Each member of the team can have their own direct dial number, handset and voicemail. Powerful call management features such as call routing, call transfers, call recording, call queuing, comfort messages, on-hold music and voice menus are all part of an on-premise phone system.

By contrast, many hosted VoIP providers will have additional charges for some key telephony features. Other options might see extra expenses too, for example, a call queue is also likely to have an additional cost. In fact, you will likely see a price associated with call recording, wallboards or contact centre functions with many hosted VoIP systems. With all other phone systems, you very rarely own the equipment you are using. Instead, a monthly fee will apply to use the equipment that is hosted elsewhere in the cloud. Alternatively, if you would prefer to own the hardware that you are using to keep your business running, then on-premise is the ideal solution for you.

Fluent delivers the very latest in powerful on-premise phone system solutions, in partnership with all the leading providers of telecoms technology. Whatever your requirements, we have the solution to take your business communications to the next level.

Cloud-based VoIP systems

Cloud-based phone systems, such as 3CX, provide almost unlimited flexibility, making them an attractive option for businesses with remote workers or frequent travellers. A cloud-based phone system can route calls to your VoIP-enabled phone no matter where you are, provided you have an internet connection. You can set up an IP phone, plug in your laptop, or use an app on your smartphone to make phone calls from your cloud phone system. This means you can work from home, on the go, or as a full-time remote employee.

Cloud hosted phone systems offer businesses of any scale the opportunity to manage calls from wherever you’re based. Using Voice over Internet Protocol (VoIP) systems are cost-effective, easy to set up, reliable and jam-packed with call management features. If you have offices in multiple locations, a cloud based phone system can connect your entire company to the same phone service. These systems can be managed by a single administrator from any location.

Fluent often recommends the use of 3CX, a VoIP telephone service which is extremely flexible, full of useful features and great for businesses of any size. We are also 3CX Platinum Partners, one of only two with this accreditation in East Sussex.

Cloud based systems can be billed per seat and are often very cost effective for smaller businesses. You can turn on features per seat to suit your requirements for ultimate flexibility. For larger companies, there are licenced based solutions that give you all the features out of the box and can scale from small to large as your business grows with minimal costs.

Business Lines and Calls

Business calls and lines packages can be provided that are tailored to meet the specific requirements of the business, whatever its size, today or tomorrow. Regardless of whether you are looking for a traditional flat rate or an all-inclusive tariff, we provide market leading pricing.

If you would like us to arrange the installation of new lines or you want to transfer your existing services, Fluent makes everything quick and easy with minimal disruption to your business operations.

Internet connectivity

Fluent provides a diverse range of internet connectivity options. Fluent will recommend the right solution to match your business requirements and budgets. We always consider the short and long term objectives of your business. This ensures that the connectivity you invest in provides you with growth options for this changing world and business environment.

With applications evolving from on premise to the cloud, connecting your business and employees is essential. We carry out all the necessary availability checks in your local exchange to determine the maximum speeds available.