Arbor Database Integration with 3CX Systems

We understand how powerful database integration can be. With 3CX telephone systems, we can link to your Arbor database and benefit all educational institutions from early learning, primary and secondary schools, to universities.

By integrating databases with telephone systems, we offer a seamless and streamlined experience that enhances productivity and improves communication in educational environments.

Our Arbor integration with 3CX phone systems expand the functionality of your software, eliminating the need to toggle back and forth between systems. This allows for a wide range of functionality that greatly benefits educational settings.

One of the key features is the pop-up capability, where relevant information from the database is displayed on the screen when a call is received. This empowers receptionists and staff members to quickly access important details about the caller, such as their name, affiliation, or previous interactions, enabling them to provide personalised and efficient service without having to interact with multiple systems.

When a call is received, if the number dialled in from matches one of the contact fields for a student in Arbor, the phone system will display that student’s Arbor profile.

 

Here you can see the incoming number matches a record for Pirs Bond in the Arbor database.

At this point, you can click on the (CRM) link and this will open Arbor at the callers record.

If 3CX also has a record for the number, a link to open the 3CX contact will also be displayed. This is controlled by a setting on the 3CX that allows the contact to be added from Arbor to 3X if it doesn’t already exist. This setting can be switched on or off by the system administrator.

Woman using the telephone

Discover how integrating your database with your telephone system can streamline communication

Integration with databases also enables automatic call routing based on specific criteria stored in the database. For example, incoming calls from parents or specific departments can be directed to the appropriate staff members or departments, ensuring that calls are efficiently handled and directed to the right person. This streamlines communication within the educational institution and saves time for both staff and callers.

Furthermore, by integrating databases with telephone systems, educational institutions can have a comprehensive overview of their communication activities. This includes the ability to track and log calls, generate reports, and analyse data for further insights. These features assist in identifying trends, monitoring call volumes, and evaluating the efficiency of communication processes. Such data-driven insights can be valuable for making informed decisions and continuously improving the quality of communication within the educational institution.

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So, why should you choose Fluent?

Our solutions empower receptionists and staff members to deliver personalised and efficient service, while also enabling comprehensive tracking and analysis of communication activities. Integrating databases with your phone system also offers the following benefits:

  • Pop-up feature displays relevant caller information from the database, enabling personalised and efficient service.
  • Automatic call routing directs calls based on criteria stored in the database, ensuring efficient handling and directing to the right staff.
  • Integration provides a comprehensive overview of communication activities, including call tracking, reporting, and data analysis.
  • User-friendly interfaces and tailored functionalities cater to the unique needs of educational institutions.
Children sitting with their teacher.

Case Study at Brunswick School

 

Watch our video to discover how Fluent helped to improve communication across Brunswick School in Hove.

Fluent installed a new 3CX Phone System and Emergency Tannoy System to keep the school running smoothly and safely.

Get in touch

To find out more about our telephone services and how we could improve your education settings communication, give us a call on 01892 53 23 73 or drop us an email.

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