Fluent Careers

Fluent are an established telecommunications and IT company in Crowborough, East Sussex, serving the South East and beyond. We are always looking for enthusiastic people to join our team, who are keen to learn and progress.

View our vacancies below, and if one suits you then drop us an email.

Project Coordinator

Due to company growth, we are looking for an enthusiastic Project Coordinator to join
our team. Based in Crowborough, Fluent Communications are a fast-growing Telecoms
services provider, and are part of the larger Fluent Group which covers IT services, as
well as data/mobile services.

We are recruiting for a Project Coordinator to expand our team and are looking for an
individual with a good work ethic, someone willing to go the extra mile for a customer,
but also who can have a laugh as we have a great office atmosphere.

As a Project Coordinator, you will be the main point of contact for the customers
order, providing updates through the process of the order. You will place and manage
the order with all our various suppliers, all our products vary in which supplier you can
use, but don’t worry our friendly and helpful team will guide you along the way to help
with product knowledge. You will also be encouraged to look out for opportunities to
upsell the wide range of products Fluent as a Group has to offer, there will be training
provided from product knowledge to CRM videos.


Tasks and responsibilities (All necessary training will be provided):

  • Liaising with various 3rd parties to obtain updates and progress on orders
  • Placing orders with various suppliers to meet customer requirements
  • Collaborating with our Telecoms team on projects
  • Ensure all the correct equipment and information is to hand for upcoming projects
  • Regular contact with customers via telephone and email
  • Creating workflows
  • Inputting accurate and up to date information on our internal CRM to ensure products ordered are maintained and delivered correctly

  • Desired skills:

  • Excellent problem-solving, attention to detail and analytical skills
  • Self-motivated and driven to succeed
  • Resilient with a positive mind-set
  • Able to operate according to the Company’s values of respect, responsibility, teamwork, commitment, excellence, and passion
  • Capable of working well under pressure
  • Organisational skills
  • Strong communication, written and spoken

  • The salary will be dependent on experience and available on request.


    Please email info@fluent-group.co.uk to apply.

    Due to company growth, we are looking for an enthusiastic experienced Telecoms Technician to join our team. Based in Crowborough, Fluent Communications are a fast-growing Telecoms services provider, and are part of the larger Fluent Group which covers IT services, as well as data/mobile services.
     
    We are recruiting for a Telecoms Technician to expand our team and are looking for an individual with a good work ethic, someone willing to go the extra mile for a customer. We have a healthy and fun office atmosphere.
     
    As a Telecoms Technician, you will be the first point of contact for customers, providing remote support and troubleshooting on a very mixed range of issues. There will be exposure to more technical issues, and the team are always happy to help and improve a colleague’s technical knowledge. You will also attend customer sites to physically install equipment whilst installing their internal network which occasionally includes cable work.
     
    We operate a policy of promotion from within – all our technicians have had at least one promotion in the last year – so there is progression, and a career for the right candidate.
     
    Tasks and responsibilities (All necessary training will be provided):
    • Resolving issues remotely over the phone and via email
    • Troubleshooting software and hardware issues
    • Building, repairing, and configuring Telecoms Solutions for customers
    • Setting up new user accounts and communications devices
    • Troubleshooting basic network issues
    • Liaising with external suppliers regarding equipment repair
     
    Desired skills:
    • Understanding of VoIP, SIP, RTP, TCP & UDP Protocols
    • Basic understanding of networking and some routers/firewalls
    • Excellent problem-solving, attention to detail and analytical skills
    • Self-motivated and driven to succeed
    • Resilient with a positive mind-set
    • Interest in integration and/or opportunities that IT and Telecoms provides
    • Able to operate according to the Company’s values of respect, responsibility, teamwork, commitment, excellence, and passion
    • Capable of working well under pressure
     
    Other Details:
    • Company polo’s, jumpers and work trousers provided – No shirt and tie!
    • Company vehicles provided for site visits
     
    The salary will be dependent on experience and available on request. We offer a very generous commission package which can be worth up to an additional 10k per annum.
     
    Please email info@fluent-group.co.uk to apply.
    Illustration of a career person talking