5 Reasons Why Your Small Business Needs IT Support

IT Support talking to a small business on the phone

Debating whether your small business should outsource its IT Support? The advantages can quickly outweigh the costs, and the convenience of accessing support when needed can save you valuable time.

1. Cost Saving

While there is the outgoing cost for IT Support, having the provisions in place often save time, and therefore money in the long run. From advising you on the best solutions for your business, to appropriate hardware and solving issues quickly, you can be sure that you won’t be spending money on unnecessary goods.

By outsourcing IT you can also save on hiring a dedicated IT technician or more expensive ad-hoc services. An IT technician will likely set you back around £30k per year in salary, where they may not be needed all of the time. Then there is ad-hoc support, which often comes at a premium, and could quickly add up in price. With Fluent, you know what you will be paying every month with the knowledge you can call or email when needed for support or advice.

2. Allows You to Focus

If you’re having a technical issue with your computer, the last thing you want to be doing is spending time trying to fix it. If you aren’t technically savvy, this could take a while to troubleshoot and fix yourself, therefore distracting you from your everyday tasks.

By outsourcing your IT support, you can call in or submit a ticket at any time, where technicians will assist you quickly in resolving the issue so you can get back to work.

3. Added Security

Cyberattacks are on the rise for small to medium sizes businesses, so keeping your data secure is more important than ever. Cybercriminals will often hold data hostage by encrypting the files and then asking for huge sums of money to give the files back. Should this happen, it could cause a huge disruption to productivity, delay work and be financially devastating. Your devices could also be open to viruses or malware which can cause a number of issues for the devices or your network.

Fluent provides a range of safety measures and antivirus software to protect and monitor your devices, which keeps your data and network safe. We can also implement data backup solutions, so if the worst should happen, a recent copy of files can be restored to your network.

4. Professional Advice

Not sure which laptop to choose? Perhaps you need to upgrade your email plan or are looking to move to the cloud? Your IT Technicians should know your business’s network and needs well. Therefore, they should find you the most appropriate remedy to suit the company’s requirements, while futureproofing your systems.

5. Maintenance

Take the weight off your mind and let the professionals manage and maintain your devices. Whether it’s updating computers or monitoring servers, your IT company can keep an eye on how everything is running, and take measures if something looks wrong. They can also alert you when a device may be failing or becoming too old to be properly supported anymore. It is important for hardware to be fairly up to date, as often older devices become unsupported by their parent company, meaning security could be at risk.

How can Fluent Technologies help small businesses?

Fluent has extensive knowledge in providing IT Support across many sectors and across a range of users, too. We have implemented various solutions to help businesses stay running seamlessly, along with our quick response times to tickets and calls. Contact our team of technicians today to find out how we could help your small business today.

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